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Technical Support

Technical Support

Technical support costs money. Whether your staff is providing the support, or a 3rd party, the longer that calls take for problem resolution, the higher the cost. Finding ways to shorten call times is a great way to improve your bottom line and increase customer satisfaction.

For over 15 years, PSI has been providing Tier 1 and Tier 2 technical support services to consumers, professional installers and dealers in a variety of industries. Services include inbound/outbound call support, email inquiry responses, chat services, scheduling/coordination of on-site installation support, etc. Our services are used by recognized brands to ensure that their corporate image is maintained at the highest level and for less cost than it can be done in-house.

With PSI Technical Support Services, you get:

Higher customer satisfaction for both Tier 1 and Tier 2 support calls.
Lower cost versus an in-house support organization.
Online reporting so that you always have access to “key” support metrics such as top 10/20 issues by product/brand, 1st call problem resolution, inbound service level, year-over-year trend lines, etc.
Improved product feedback for your engineering team, manufacturing team and other departments.

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And, we also focus on using technical support as a way to increase your sales. Our staff are trained in a “soft sell” approach that can increase your sales by 30%. To learn more, watch a short video on the Home Page. On the Contact Us page, you can schedule a 30-minute conference call to explore how PSI might address your business needs and objectives.

Tier 1/ Tier 2 Technical Support Desk (Help Desk)

OUR CLIENTS


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