Technical support costs money. Whether your staff is providing the support, or a 3rd party, the longer that calls take for problem resolution, the higher the cost. Finding ways to shorten call times is a great way to improve your bottom line and increase customer satisfaction.
For over 15 years, PSI has been providing Tier 1 and Tier 2 technical support services to consumers, professional installers and dealers in a variety of industries. Services include inbound/outbound call support, email inquiry responses, chat services, scheduling/coordination of on-site installation support, etc. Our services are used by recognized brands to ensure that their corporate image is maintained at the highest level and for less cost than it can be done in-house.