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program headquarters

Program Headquarters

Let PSI be the Program Headquarters for your Promotion / Customer Loyalty program. We have years of experience in helping companies, large and small, provide a single point of customer contact (i.e., toll-free telephone number, Contact Us inquiries, Promotion/Loyalty Program website inquiries, mailed inquiries, etc.). As your company’s representative, we know how critical it is that every caller feel that they have been the recipient of timely, professional and courteous treatment.

Program Headquarters / Customer Loyalty program services include:

  • Facilitating Program enrollment process
  • Answering Program FAQs
  • Facilitating award/point redemption process
  • Researching/resolving issues re: award/point redemption
  • Responding to email inquiries (within 1 day)
  • Escalating customer issues (as appropriate)
  • Contacting stores/dealers regarding customer issues
  • Conducting surveys as to Program satisfaction / How Program could be improved
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