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enrollment opt in programs

Enrollment / Opt-In Programs

Enrollment and Opt-in programs span the range of contact center services: inbound and outbound; live agent and fully automated.

Live Agent services include:

  • Answer questions (inbound calls, emailed inquiries, Live Chat)
  • Place outbound calls to promote awareness and encourage participation
  • Assist caller with required website entries
  • Enter caller’s information into website on behalf of caller
  • Email enrollment confirmation
  • Portal reports reflecting current Program metrics (# entries, types of questions, agent actions taken, etc.)
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Fully Automated services include:

  • Capture caller’s phone number, account number or any other code required for opt-in / enrollment
  • Provide recorded answers to FAQs
  • Portal reports reflecting current Program metrics (# entries, FAQs answered, etc.)

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