PSI takes great pride in the fact that our “core” group of customer service representatives have an average of 5+ years of inbound service. Our management team members typically have 10 to 20 years of call center experience. That’s extremely uncommon in the call center industry and it is a key reason why your customers will consistently experience the highest level of professionalism and responsiveness.
To address your call volume and specific needs,desired performance metrics and budget requirements, we can assemble a support organization utilizing dedicated agents, shared agents or a combination of both.
Customer questions/issues that PSI agents are not trained and/or authorized to address are escalated to your team members in a manner you specify. Or you can take advantage of PSI’s real-time web application to create/track/close issue tickets.
Examples of our Customer Support expertise are listed below. Just click on any service for a more detailed explanation.