customer service order taking

Customer Service – Order Taking

Our customer service representatives, acting as an extension of your business expertly answer product/program questions, locate the nearest store/participating dealer, take orders, answer billing questions and more.

With real-time access to customer history, order information, and other significant data, our customer service reps can not only address customer inquiries, but spot and promote revenue opportunities for your business.

Our liveĀ agent services include:

  • Consumer consultation and Answering FAQs
  • Competitive product comparisons
  • Helping customers needing website assistance
  • Helping customers redeem prizes & Loyalty Program points
  • Taking orders with sales tax calculation & on-line credit card processing (forward orders to fulfillment organization)
  • Answering order-related questions (ship status, amount billed, return/credit process, etc.)
  • Responding to email and Contact Us consumer inquiries

Web-based services include:

  • Live Chat
  • Order processing w/ sales tax calculation & credit card processing
  • Order status

Automated IVR (Automated Voice response) call processing services include:

  • Dealer / Store locator
  • Order status
  • Answers to FAQs
  • Call Routing to appropriate support organization
finger push a telephone number button


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