Since 1984, PSI’s award winning team has been providing our clients with what they have come to take for granted: professional, accurate, reliable service. And that’s the way it should be…Read More
Why choose PSI?
The Best Recommendation
Our customers not only continue to utilize PSI year after year, but they transfer additional programs to us based upon our results-oriented track record.
Personalized Email Responses
We take care to personalize responses so that your customers don't get the same wording across multiple inquiries; and do it within 24 hours.
We've helped a number of customers address their rapid business expansion while retaining the high level of customer service that their customers expect
We take pride in continually looking for process changes that can help you realize on-going cost reductions.
Blended Call Center
We provide both inbound and outbound call services.
We retain staff longer than the industry average; this allows your callers to be assisted by experienced professionals familiar with your business.
Textron selected PSI to help them prospect for and identify new Dealer franchise candidates. Over the years, PSI has helped numerous motorsports OEMs grow their dealer databases.
Mahindra selected PSI to conduct a market research program quantifying service dealers technical support requirements and desired enhancements. Survey results confirmed some up-front assumptions and identified new support opportunities.
PSI is now utilizing an AI (Artificial Intelligence) application to perform quality audits on recorded phone calls. With AI, PSI can cost-effectively audit 100% of agent calls. AI provides extensive metrics to track individual agent performance as well as identify/track the impact of any as-required agent coaching.
Mitsubishi Electric USA has selected PSI to provide Tier 1 technical support services for their HVAC product line.
We don’t believe in “cookie cutter” solutions. Every customer has some level of unique needs/requirements. That’s why, over the years, we have developed our own proprietary contact center application that can be quickly and cost-effectively customized to your specific requirements. And, that proprietary application captures/reports the program metrics that you need to effectively manage your business.
To learn more, visit our Contact Us page and schedule a 30-minute conference call with one of our business solution experts. Let’s explore how PSI might be able to help you.
OUR HAPPY CLIENTS
Â Â PSIContactCtr Facility Solutions selects PSI to make multiple contacts with KFC restaurants throughout the U.S. and help coordinate scheduled renovations.