Operating in our state-of-the-art web-enabled contact center, our specially trained customer service representatives, acting as an extension of your business – expertly set appointments; coordinate major events; take orders; answer inquiries about orders, shipping, billing production information and more. With real-time access to order information, customer history and other significant data,
our customer service reps can not only address customer inquiries but spot and promote revenue opportunities for your business.

Our “live” agent services include:

- Order processing with on-line credit card processing - Order status - Answer product / program benefit inquiries - Consumer consultation Answers to FAQs - Event registration / Program enrollments - Competitive product comparisons

We offer the following web-based services:

- eChat - eResponse - eReporting - Order processing with on-line credit card processing

We also offer a range of fully automated IVR (Interactive Voice Response) call processing services:

- Dealer locator - Order status - Answers to FAQs - Programming Instructions