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Customer Service

PSI takes great pride in the fact that our “core” group of customer service representatives have an average of 5+ years of inbound service.

Technical Support

Technical support costs money. Whether your staff is providing the support, or a 3rd party.
the longer that calls take for problem resolution, the higher the cost.

Other PSI Services

As a “blended” contect center, PSI’s team of professionals have the expertise and
technology to support any type of “contact” program.

Why choose PSI?

Since 1984, PSI’s award winning team has been providing our clients with what they have come to take for granted: professional, accurate, reliable service. And that’s the way it should be…Read More

The Best Recommendation

Our customers not only continue to utilize PSI year after year, but they transfer additional programs to us based upon our results-oriented track record.

Personalized Email Responses

We take care to personalize responses so that your customers don't get the same wording across multiple inquiries; and do it within 24 hours.

Rapid Growth

We've helped a number of customers address their rapid business expansion while retaining the high level of customer service that their customers expect

Proactive

We take pride in continually looking for process changes that can help you realize on-going cost reductions.

Blended Call Center

We provide both inbound and outbound call services.

Low Turnover

We retain staff longer than the industry average; this allows your callers to be assisted by experienced professionals familiar with your business.

PSI News

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PSI provides 7×24 call center services supporting 22 different Samsung sales promotions conducted in concert with Galaxy S7 launch.

PSI IVR uses natural speech recognition to accept entries for Tropicana’s Chicago Cubs ticket giveaway.

PSI provides inbound customer service support for Verizon’s Galaxy S7 TV Rebate offer.

ODES UTVS selects PSI to conduct outbound calling program and identify potential new dealer franchise candidates.

Solutions

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We don’t believe in “cookie cutter” solutions. Every customer has some level of unique needs/requirements. That’s why, over the years, we have developed our own proprietary contact center application that can be quickly and cost-effectively customized to your specific requirements. And, that proprietary application captures/reports the program metrics that you need to effectively manage your business.

To learn more, visit our Contact Us page and schedule a 30-minute conference call with one of our business solution experts. Let’s explore how PSI might be able to help you.

OUR HAPPY CLIENTS